Återbetalningspolicy

This policy applies to all purchases made directly from alfahumans.com. The policy covers all products sold via our website, however, please note key differences between products listed below. 

1.⁠ ⁠Your Right to Return

You have a legal right to change your mind within 14 days of receiving your order and receive a refund.

1.1 Conditions

•⁠  ⁠You must notify us within 14 days of delivery if you wish to return your product.
•⁠  ⁠Products must be unused or handled only as reasonably necessary to inspect them, with all accessories included.
•⁠  ⁠If items are returned used beyond that, incomplete, or damaged, we may reduce the refund to reflect loss in value.
•⁠  ⁠Returns must be sent within 14 days of notifying us.
•⁠  ⁠Customers are responsible for return shipping costs, unless the product is defective or damaged.

1.2 Exclusions

You can’t return:
•⁠  ⁠Products made to your specifications or clearly personalised.
•⁠  ⁠Items returned incomplete, excessively used, or damaged beyond reasonable inspection.
•⁠  ⁠Consumables or accessories that can’t be returned once opened for hygiene or safety reasons.

2.⁠ ⁠Refunds

2.1 What we refund

•⁠  ⁠We refund the product price and the cheapest standard outbound delivery fee charged by Alfa Humans.
•⁠  ⁠Import duties and taxes paid to customs or couriers in your country are not refundable by Monk.

2.2 When we refund

•⁠  ⁠Refunds will be made to your original payment method within 14 days of receiving your return (or proof of dispatch, whichever is earlier). Refunds take 7-10 days to appear on your statement after this date

3.⁠ ⁠How to Start a Return

•⁠  ⁠Email info@alfahumans.com before packaging your return. We will provide return shipping instructions to ensure that we can identify and inspect your return in a timely manner
•⁠  ⁠Include your order number, proof of purchase, and a brief reason for return.
•⁠  ⁠Our team will confirm eligibility and next steps.
•⁠  ⁠Please ship returns via a tracked courier.
•⁠  ⁠Ensure the product is drained, clean, and dry before shipping.
•⁠  ⁠Customers are responsible for sourcing packaging (original packaging preferred but not required).
•⁠  ⁠On request, we can provide a courier label at cost and deduct that from the refund.

4.⁠ ⁠Faulty or Damaged Items

•⁠  ⁠If your product arrives damaged or develops a fault, contact info@alfahumans.com.
•⁠  ⁠We’ll work quickly to diagnose and resolve the issue by phone, video, or engineer visit.
If a replacement is required under warranty:
•⁠  ⁠We’ll ship a replacement unit at no cost to you.
•⁠  ⁠If you’re charged import duties or taxes on the replacement shipment, Alfa Humans will reimburse these costs once you provide proof of payment (e.g. courier or customs receipt).
•⁠  ⁠Please refer to our Warranty Policy for details on coverage and claim process.

5.⁠ ⁠Contact

For any questions about returns, refunds, or exchanges, please contact info@alfahumans.com.