We believe in transparency and fairness. Our Terms & Conditions outline the rights and responsibilities of both our customers and our company. By placing an order or using our services, you agree to these terms, ensuring a smooth and reliable experience for everyone. Please read them carefully.

Last Updated: 18 December 2025

1. Warranty Coverage

This warranty is in addition to your statutory rights under EU consumer protection laws, including the Directive 2019/771 on the Sale of Goods and Directive 2011/83/EU on Consumer Rights, and does not affect those rights.

Consumers (Private Use): Standard 1-year warranty on manufacturing defects and component failures under normal use.

Business/Professional Use: 1-year warranty for commercial or professional use.

Exclusions: Rust or corrosion due to coastal exposure (within 20 km of the coast) is not covered.

2. Warranty Conditions

Private Use Only: This warranty applies only to private use unless stated otherwise in writing.

Warranty Service: Defective products will be repaired or replaced free of charge, with refurbished replacements after three months.

Exclusions: Labor and call-out charges are not covered.

Warranty Void: If damage results from improper use (see Section 6), the warranty is void.

3. How to Claim Your Warranty

If the product is found to be faulty within one year of purchase, EU consumer law assumes it was defective at the time of sale unless we can prove otherwise.

Consumers are encouraged to report defects as soon as possible for faster resolution but must report within two months of discovery for warranty claims.

Business/professional users must report defects within 14 days of noticing the issue.

Contact:

Send your claim to info@alfahumans.com with:

Full Name

Invoice/Proof of Purchase

Product Issue (Description & Photo/Video Evidence)

Repairs must be performed by an Alfa Humans-approved technician.

Unauthorized repairs void the warranty.

4. Covered Components

The warranty covers defects in the following parts:

Ice Baths: Compressors, Condenser & heating, Fans, Main circuit boards, Lid, Temperature sensors, Water pump and Control panel

Saunas: Heating elements, Control panels, Interior/exterior structure, Seat, Tent and Wiring and electrical systems

5. Warranty on Replaced Parts

Replacing a part does not restart the original product warranty.

Replaced parts remain covered for the remainder of the original product warranty.

If a replaced part fails within the warranty period, we will repair or replace it with a refurbished part free of charge.

Labor costs for removal, replacement, or installation are not covered.

6. Proper Use & Warranty Exclusions

You must always use the products correctly. Improper use voids the warranty.

6.1. Ice Baths - Outdoor Usage Restrictions

In frost below 0°C, detach and store the cooling unit indoors.

6.2. Ice Baths - Warranty Exclusions

The warranty does not cover:

Rust or corrosion on units placed within 20 km of the coast. Contact us for protective measures.

Improper use, including adding non-approved substances to the water.

Damage from transport or relocation.

Improper installation, including placing the product on an uneven floor.

Failure to protect the engine, such as leaving it off or in ‘Cooling’ mode outdoors below freezing.

Placing foreign objects in the tub, such as glasses, toys, or other items.

Environmental damage from fire, flood, theft, pests, or extreme weather.

Failure to follow installation, operation, or maintenance instructions as provided by Alfa Humans.

Use of unauthorized chemicals, salts, magnesium, or corrosive substances.

Water damage to electrical components due to negligence.

Rust formation due to proximity to humid environments without ventilation.

Overheating due to poor ventilation, such as blocking fans or placing the unit too close to walls.

Electrical damage caused by ungrounded or improperly installed outlets, or poor electrical setup (e.g., placing the product too close to a socket or leaving the cord exposed).

Personal injuries, including slipping, falling, drowning, or blacking out while using the product.

6.3. Portable Sauna - Warranty Exclusions

The warranty does not cover:

Improper use, including exceeding the recommended temperature range.

Rust or corrosion on units placed within 20 km of the coast. Contact us for protective measures.

Damage from improper transport, installation, or modifications.

Water or moisture damage to electrical components due to exposure or improper sealing.

Overloading electrical circuits beyond recommended specifications.

Neglect, unauthorized repairs, or damage from normal wear and tear.

Personal injuries resulting from misuse, unsupervised use, or failure to follow safety guidelines.

7. Liability Disclaimer

Alfa Humans, LDA. is not liable for property damage, water damage, or personal injury due to improper use.

This warranty excludes indirect, incidental, or consequential damages, including loss of use or economic loss.

8. Applicable Law and Disputes (EU)

This warranty is governed by Portuguese law. However, if you are a Consumer in the European Union, your rights are protected under applicable EU consumer laws.

If a dispute arises, you may bring legal proceedings in either:

The competent courts of Lisbon, Portugal, or

The courts of your country of residence within the EU, as permitted by EU consumer protection laws.

In case of a dispute, you may also access Alternative Dispute Resolution (ADR) mechanisms under EU Directive 2013/11/EU.

9. Contact Information

For warranty service, contact us at:

Email: info@alfahumans.com