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GENERAL TERMS AND CONDITIONS

At Alfa Humans, we believe in transparency and fairness. Our Terms & Conditions outline the rights and responsibilities of both our customers and our company. By placing an order or using our services, you agree to these terms, ensuring a smooth and reliable experience for everyone. Please read them carefully.

Last Updated: 17 December 2025

Article 1: Definitions

“We” / “Us”: ALFA HUMANS, LDA, located at Pct. da Táta 5, Carvoeira, Mafra, Portugal (2655-129), registered under no. 518971171, VAT no. PT518971171, acting as the seller.

Cold Plunge: High-quality tubs designed for both ice-cold and hot water use, intended exclusively for natural water with no added chemicals, except for additives approved by Alfa Humans.

Portable Sauna: A high-quality portable sauna intended exclusively for heat therapy and relaxation.

Products: Any Cold Plunge, Portable Sauna, or related accessories sold by us.

You: Any party (individual or business) entering into an Agreement with us or receiving an offer from us under these Conditions.

Consumer: A natural person purchasing a Product for personal, non-commercial use. If you are a Consumer, these Conditions apply unless otherwise specified by law.

Professional and/or Business Use: Any purchase not strictly for a single private household, but for a commercial or professional setting (e.g., gyms, wellness centers).

Agreement: The contract between you and us under these Conditions, formed according to the steps in Article 2.

Conditions: These general terms and conditions, which we may update under Article 19.

Right of Withdrawal: A 14-day cooling-off period for Consumers (but not for non-consumers) to cancel a distance contract without penalty.

Article 2: Applicability of These Conditions

Scope: These Conditions govern all offers, quotations, and Agreements—whether via our webshop or otherwise—between us as seller/supplier and you as purchaser, unless explicitly modified in writing.

Rejection of Other Terms: We expressly reject any other general terms and conditions. These Conditions also apply to all Agreements involving third parties. Deviating once does not waive our right to future strict adherence.

Invalid Provisions: If any provision is invalid or void, the remaining provisions remain in effect. We will replace the null or voided part with one closely matching its original purpose.

Uncertainties / Gaps: Any uncertainties or unaddressed issues must be resolved in a way consistent with these Conditions.

Article 3: Offer and Formation of Agreement

Non-Binding Offers: Our offers are non-binding unless explicitly stated otherwise in writing. An offer may expire if the product becomes unavailable before acceptance. We are not bound by obvious errors (e.g., in pricing).

Offer Details: Each offer provides enough information for you to understand your rights and obligations on acceptance. Images or samples are approximate and not contractually binding.

Agreement Formation: An Agreement is formed when:

We confirm your order in writing, or

We begin fulfilling the order in a manner consistent with acceptance (e.g., preparing shipment).

Deviating Acceptance: If your acceptance differs from our offer, we are not bound unless we confirm in writing. Past quotations or rates do not automatically apply to new Agreements.

Distance Contracts with Consumers: If you are a Consumer, the Agreement forms once you accept and meet any stated conditions. If accepted electronically, we will confirm receipt without delay; otherwise, you may dissolve the Agreement.

Security Measures: We implement technical and organizational measures for secure electronic transactions. If you are a Consumer, we will provide essential details (e.g., address, Right of Withdrawal info) on a durable medium by or before delivery.

Article 4: Delivery

Ex Works Principle: Unless agreed otherwise in writing, Products are delivered ex works (our warehouse). You assume risk/costs once Products leave our facility.

Acceptance and Risk Transfer: You must accept delivery when offered. Risk of loss, damage, or depreciation transfers to you as soon as the Products are handed over to you, your agent, or your chosen carrier.

Site Accessibility: You are responsible for ensuring the delivery site is accessible and for acquiring any required permits. Specialized equipment (e.g., a crane) is at your expense unless otherwise agreed.

Information Provision: We only start after receiving any necessary data from you. Failure to accept delivery or provide instructions may result in storage at your risk and cost.

Third Parties: We may use third-party couriers or stocks to fulfill orders. If a delivery date is missed, you must notify us in writing and allow a reasonable period for delivery.

Liability for Delay: We are not liable for delays due to force majeure or incomplete instructions from you. If we fail to deliver (outside force majeure) and are at fault, our liability is limited to the price difference if you must buy a comparable product elsewhere.

Partial Deliveries: We may deliver in installments, invoicing each separately. For phased Agreements, we may pause subsequent phases until you approve previous results.

Postponed or Split Deliveries: If you defer or split deliveries or do not collect the Products, risk transfers once we label them as yours in our records. We may then invoice and charge storage or transport fees.

Article 5: Proper Use of the Cold Plunge and Portable Sauna

This section outlines essential guidelines for the safe and proper use of the Cold Plunge and Portable Sauna. Failure to follow these instructions may result in injury, equipment damage, or voided liability claims.

I. General Safety Guidelines (Applies to Both)

Manufacturer Instructions & Local Compliance

Always follow official setup, operation, and maintenance guidelines.

Installation must comply with local electrical and safety regulations. If uncertain, hire a qualified professional.

User Conduct & Health Warnings

No Alcohol or Drug Use: Do not use either product while under the influence of alcohol, drugs, or medications that may impair judgment.

Medical Advisory: Individuals with heart conditions, high blood pressure, respiratory issues, circulatory disorders, or other health concerns should consult a physician before use.

Minor Supervision: Children under 16 years must only use under direct adult supervision.

Immediate Cessation of Use: Stop use immediately and seek medical attention if you experience dizziness, shortness of breath, numbness, or discomfort.

Electrical & Installation Safety

Always use a properly grounded power source protected from water exposure.

Proper Extension Cord Use: Only use extension cords that are properly grounded and rated for the Products power requirements. Avoid ungrounded or low-capacity cords, as they may cause overheating or fire hazards. Plug directly into a dedicated power outlet whenever possible.

Regular Inspections: Frequently check power cords, plugs, and electrical components for damage or wear.

Placement & Environmental Considerations

Stable Surface: Place on a level, non-slippery surface to prevent tipping or falls.

Ventilation: If used indoors, ensure proper airflow to prevent overheating, condensation, or oxygen depletion.

Fire & Smoke Hazards: Do not use open flames, candles, or flammable materials inside or near either product.

II. Cold Plunge-Specific Guidelines

Outdoor Use Restrictions

Under 0°C precaution: Do not operate the Icetub outdoors below 0°C. Detach the cooling unit and store it indoors to prevent damage.

Severe Weather: Avoid use during thunderstorms, lightning, or extreme weather.

Solo Use: Never use the Cold Plunge outdoors alone. Ensure someone is aware of your session.

Water Quality & Maintenance

Approved Additives Only: You may use chlorine as needed, following proper dilution and safety guidelines. Avoid bromine, salts, or other unauthorized chemicals, as they may corrode components.

Regular Water Changes: Change the water and clean filter regularly based on usage to maintain hygiene and system longevity.

Water Testing (For Professional Clients): High-use environments, such as gyms and wellness centers, should conduct periodic water quality testing to ensure compliance with local hygiene and safety standards.

Indoor Use Restrictions

No Unattended Use: Never use the Cold Plunge alone indoors. Ensure someone is aware of your session.

III. Portable Sauna-Specific Guidelines

Temperature & Exposure Limits

Time Limits: Recommended session duration is 15–30 minutes with breaks in between.

Hydration: Stay properly hydrated before and after use to avoid dehydration or heat exhaustion.

User Awareness: If you feel lightheaded, unwell, or overheated, exit immediately and cool down.

Placement & Usage Safety

Outdoor Use: not recommended if raining or extreme conditions.

Indoor Ventilation: Ensure adequate airflow to prevent heat buildup or oxygen depletion.

Appropriate Attire: Wear breathable, sauna-appropriate clothing; avoid heavy or synthetic fabrics.

No Unattended Use: Never use the Portable Sauna alone. Ensure someone is aware of your session.

IV. Assumption of Risk & Liability Disclaimer

Voluntary Risk Acceptance

By using the Cold Plunge or Portable Sauna, you acknowledge and accept the inherent risks associated with temperature exposure, electrical equipment, and water safety.

No Liability for Misuse

ALFA HUMANS, LDA. is not liable for injuries, damages, or health complications resulting from improper use, failure to follow instructions, or unsafe behavior.

Product Misuse Consequences

Any damage caused by unauthorized modifications, improper chemical use, or negligence will void any product defect claims or liability considerations.

 

Article 6: Samples, Models, and Data

Indicative Only: Models, samples, or drawings we provide are approximations; actual Products may differ slightly, especially if made from natural materials.

Data Modifications: We may update or alter catalogs, technical specs, or data without notice; such materials are not binding unless confirmed in writing.

Minimum Quantities: We reserve the right to set minimum order quantities for certain Products.

Ownership of Materials: Any models or samples we supply remain ours unless agreed otherwise in writing; those you supply remain yours.

Article 7: Changes in Products or Circumstances

Minor Modifications: We may make minor improvements required by law or beneficial to product quality, provided they do not alter essential features.

Significant Changes: If unexpected factors emerge—unknown at the Agreement’s inception—either party may request modifications for fairness. Additional costs due to your actions are billed to you.

Address Updates: You must inform us of address changes in writing immediately. Deliveries to your last known address are deemed delivered.

Article 8: Cancellation, Return Shipment, and Right of Withdrawal

Cancellation Costs: Canceling (in whole or part) before delivery obligates you to reimburse our reasonable costs and any direct or indirect damages. Personalized/custom orders cannot be canceled once production starts, unless we agree in writing.

Last-Minute Cancellation: If you cancel within two weeks of the agreed delivery date, you owe the full invoice amount.

Return Requirements: Returns need our written consent and are generally refused if Products are damaged, used, or not in original packaging, or if more than 30 days have passed. Special-condition or custom items are also excluded.

Your Confirmation: You must confirm no prohibitions apply when requesting a return. We decide if the Products qualify for credit, exchange, or rejection based on their condition upon arrival.

Consumer Right of Withdrawal: Consumers have 14 days from receipt to withdraw from a distance contract without reason. If payment was made, we refund within 14 days of receiving the Products or proof of return.

Shipping Costs: Additional shipping or handling fees may apply if the Product is returned from outside our usual service areas.

Article 9: Suspension and Termination

Immediate Grounds: We may suspend or terminate the Agreement if:

You breach essential terms and fail to fix the issue within 7 days of notice.

You face bankruptcy, liquidation, or substantially cease business.

Your finances deteriorate significantly, risking non-payment.

You fail to provide required security or breach payment terms.

Consequences: We can claim damages and demand immediate payment of all outstanding invoices plus interest. Termination does not affect accrued rights predating termination.

Article 10: Retention of Title

Ownership: We retain ownership of all delivered Products until you settle all obligations under any Agreement with us. Title passes only after all payments are completed.

Right to Repossess: If you fail to meet obligations or if we suspect non-compliance, we may reclaim the Products still under retention of title. You must fully cooperate.

Third-Party Claims: You must inform us promptly if a third party attempts to seize or claim rights over our retained Products.

Insurance and Protection: We may require you to insure the Products, assign any insurance claims to us, label them as our property, and assist in protecting our ownership rights.

Article 11: Conformity, Inspection, and Complaints

Basic Quality: We ensure Products meet usual requirements for normal use at delivery. 

Inspection on Receipt: Upon delivery, verify that the Products match the Agreement in type, quantity, and condition, and note any visible damage.

Visible vs. Non-Visible Defects: Report visible defects in writing within 14 days of delivery; non-visible defects within 14 days of discovery (but not beyond 3 months). Late reporting may forfeit your rights.

Minor Variations: Small color or size variations do not justify a complaint. If a complaint is valid, we may offer a refund, price reduction, repair, or replacement.

Obligations During Complaints: Even with a timely complaint, you must still pay and accept the Products unless we agree otherwise. Returns are only possible with prior written approval.

Article 12: Prices and Price Increases

VAT: Quoted prices generally exclude VAT unless clearly stated otherwise.

Price Adjustment: Within 3 months of the Agreement, we may raise prices only if required by law. You may cancel within 14 days if that occurs. After 3 months, we can adjust prices for market or cost reasons.

Article 13: Liability and Indemnification

Scope of Liability: We are liable only for direct damages caused by our gross negligence or willful misconduct, subject to the limits in this article.

No Indirect Damages: We are not liable for indirect or consequential damages (e.g., lost profits, business disruption).

Indemnification by You: You indemnify us against third-party claims not directly caused by us. We are not responsible for any damage that occurs under your control or someone else’s.

Exemptions: We are not liable for force majeure events (Article 14), nor for damages arising from usage at festivals or similarly uncontrolled environments.

Article 14: Force Majeure

Definition: Force majeure includes unforeseen events beyond our control—strikes, raw material shortages, natural disasters, government actions, etc.—that make performance impossible or unreasonably burdensome.

Post-Obligation Invocation: If these conditions arise after we should have delivered, we can still invoke force majeure. We may suspend or cancel obligations without liability for damages.

Partial Performance: If we partially fulfilled obligations before force majeure, we may invoice for that portion. Force majeure affecting our suppliers also counts as force majeure for us.

Article 15: Intellectual and Industrial Property

No Removal of Notices: You may not remove or alter any trademarks, copyrights, or other proprietary labels from our Products or materials.

Prohibition on Imitation: Imitating or reproducing our products/designs is banned, as is providing them to third parties who might replicate them.

Penalties: Breaching these prohibitions incurs a fine of 5% of the Product’s purchase price (min. €500 per item). You must enforce this through a chain clause on your successors.

Article 16: Health & Safety Disclaimers

No Medical Advice: We do not offer medical advice. If you have heart conditions, are pregnant, take medication, or have health concerns, consult a professional before using a Portable Sauna or Cold Plunge.

Age Restrictions: Our Products are not recommended for minors without direct adult supervision. An adult should be aware of potential risks before allowing a minor to use the Product.

Setup & Maintenance: You must ensure installation complies with local electrical/building codes. If unsure, hire qualified professionals to avoid safety hazards.

Heat/Cold Sensitivities: Prolonged or extreme temperature exposure can be dangerous. Stop using the Product if you feel dizzy, faint, or unwell, and seek medical help if needed.

Article 18: Personal Injury Waiver / Assumption of Risk

Inherent Risks: By using our Portable Sauna or Cold Plunge, you acknowledge there are inherent risks, including—but not limited to—slipping, falling, heat/cold stress, fainting, or shock. You voluntarily assume these risks.

Immediate Cessation of Use: If you experience any adverse symptoms (e.g., shortness of breath, dizziness), stop use immediately and seek medical advice.

Minor Supervision: If minors are allowed to use the Product (e.g., in a family setting), direct supervision by a responsible adult is mandatory.

Disclaimer of Liability: Subject to applicable law, we are not liable for personal injuries resulting from your improper, unsafe, or negligent use of the Product. This includes failure to follow recommended instructions and guidelines.

Article 19: Privacy

Data Processing: We process personal data (for orders, deliveries, etc.) in accordance with the GDPR and our Privacy Statement.

Policy Updates: We may update our Privacy Statement; changes take effect upon communication. We encourage you to review it periodically.

Article 20: Final Provisions

Amendments: We may amend these Terms at any time. Changes take effect on the date indicated or, if none is specified, upon notification. If you are a Consumer and a material change negatively affects your rights, you may terminate the Agreement in accordance with applicable Portuguese consumer law.

This Agreement is governed by Portuguese law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Claims arising from this Agreement expire one (1) year after they arise, unless a longer mandatory limitation period applies under Portuguese or EU law.

Disputes shall be submitted to the competent courts of Portugal. Consumers may also bring claims before the courts of their place of residence, as required by EU law.

The latest version of these Terms applies, unless the version in force at the start of the legal relationship continues to apply under mandatory law.

Questions?

Contact info@alfahumans.com for any clarifications regarding these Conditions.